Shipping & Return Details

Shipping & Returns 

All orders are processed within 1 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Shipping charges for your order will be calculated and displayed at checkout. 

Free Shipping

Enjoy everyday free standard shipping anywhere in the contiguous U.S. on all orders over 50. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at info@bambooven.com with your name and order number, and we will look into it for you.

Shipping Policy

Bambooven ("we" and "us") is the operator of (https://www.bambooven.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy, and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

3. Returns

3.1 Return Due To Change Of Mind

Bambooven will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.

Return shipping will be paid at the customers expense and will be required to arrange their own shipping.

 

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.

 

(Bambooven) will refund the value of the goods returned but will NOT refund the value of any shipping paid.


3.2 Warranty Returns

Bambooven will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.

Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.

Upon return receipt of items for warranty claim, you can expect Bambooven to process your warranty claim within 7 days.

Once warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in store credit

(c) a replacement item sent to you (if stock is available)


4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 days


4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.


4.3 Dispatch Time

Orders are usually dispatched within 2 business days of payment of order

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.


4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.


4.5 P.O. Box Shipping

Bambooven will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.


4.6 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

4.7 Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.


4.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation


5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.


6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.


7. Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website


7.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Bambooven encourage you to be aware of these potential costs before placing an order with us.

If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Bambooven at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.


8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.


9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.


9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.


10. Customer service

For all customer service enquiries, please submit an enquiry at https://www.bambooven.com/pages/contact

HEALTHY - COMFORTABLE - SUSTAINABLE

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Healthy

Bamboo provides excellent wick protection. This helps the foot stay dry and reduces the risk of fungus on the toenails. It's hypoallergenic, non-irritating and great for sensitive skin. Bamboo is odor resistant, antibacterial, anti-fungal and has anti-static properties. So we can produce healthier mens dress socks, ankle socks, crew socks, tube socks, mens underwear, boxer briefs,
boxer shorts, mens t shirt, and classic tee.

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Cool & Comfy

Wearing bamboo apparel feels like silk! Bamboo fabric is twice as soft as cotton! We guarantee that you will feel the difference.  Bamboo has thermo-regulating material which helps keep feet warm in the winter and cool in the summer. So we can produce comfortable mens dress socks, ankle socks, crew socks, tube socks, mens underwear, boxer briefs, boxer shorts, mens t-shirt, v neck t shirts men and classic undershirt.

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Eco-Friendly & Sustainable

Bamboo is eco-friendly. Bamboo is renewable and sustainable. It grows quickly and regenerates easily without replanting, it grows organically since it is a grass. It saves our soils, preserves our oceans, and cleans our atmosphere. So we can produce sustainable mens dress socks, ankle socks, crew socks, tube socks, mens underwear, boxer briefs, boxer shorts, undershirt, mens t shirt, v neck t shirts.

Wearing Bamboo

Wearing bamboo socks feels like silk, these unique socks are a perfect choice to pamper your hardworking feet and make them feel completely relaxed and comfortable in them. Also, since the bamboo socks fits and hugs the foot warmly without feeling bulky, wearing bamboo socks eases the risk of rubbing, thereby preventing blister formation or other foot complications.

You will find the best choice by wearing our bamboo mens dress socks, ankle socks, crew socks, tube socks, mens underwear, boxer briefs, boxer shorts, undershirt, mens t shirt, v neck t shirts men and classic tee.

With synthetic materials, it’s more likely your clothes will wear out fast. Not only will the color fade over time, but your clothes will begin lose its shape. Bamboo, on the other hand, is a fabric doesn't keep shrinking or get baggy after repeated use. As a result, your clothes look good after wash after wash.

BECAUSE BAMBOO...

ODOR-FREE

Odor free bamboo socks, normal thickness office socks is suitable for spring, summer and autumn. Dress socks is your must-have fashion item in the wardrobe. Perfectly match all boots, jeans, casual and formal business suits, school college uniforms, wedding dressier suits.

SWEAT WICKING MATERIAL

Bambooven socks are engineered for comfort and durability. Breathable high quality material keeps your feet dry.

SUPER - ELASTICITY

Super-elasticity and can be stretched freely, so these socks fit perfectly on the feet, neither tight nor loosen.

BASIC AND PRACTICAL

Socks are not bulky and very light, perfect for wearing with most of dress, trouser and casual shoes. You can choose any of mens dress socks, ankle socks, crew socks, tube socks, boot socks, mens no show socks.

LONG-LASTING DURABILITY

Products made of bamboo fabric serve you longer. With the synthetic materials, it’s more likely the clothes will wear out fast, losing the shapes and colors. The bamboo fabric doesn't keep shrinking or bag after use. As a result, your clothes look good after washing. Our bamboo underwear, boxer briefs, long underwear mens, boxer shorts, mens pouch underwears, undershirts will serve you for long time as the softest way.

GREAT FOR YOUR ACTIVE LIFESTYLE

Many people who engage in an active lifestyle as well as those who enjoy the outdoors know the benefits of bamboo products. Not only is it a preferred material for its breathability and odor-resistance, but it is moisture-absorbent as well as a provider of UV protection.

GREAT FOR SENSITIVE FEET

If you find that formal socks are too tight for you. If you often worry about the red marks on your feet. Bambooven diabetic socks are an ideal solution for delicate and sensitive feet. Try our socks now and get instant relief. Our diabetic socks perfect for everyday wear.

DESIGNED FOR QUALITY

It is often said that beauty is in the eye of the beholder, but high quality should never be a compromise. Bambooven is committed to designing and creating socks that have durability built in and will last through the wear and tear of your day.

INNOVATIVE DESIGNS

Bambooven's goal is to put the "fun" in functional fashion. We know that looking stylish can make your whole day better; that's why we're committed to being your source for the newest trends. We design clothing you love so you can focus on looking great!

APPAREL MADE OF BAMBOO FIBERS

1. Bamboo is a natural fiber grown without pesticides or chemicals. It is extremely soft like a rich cotton fiber after it is processed.

2.  Bamboo provides excellent wick protection – 60% better than cotton alone. This helps the foot stay dry and reduces the risk of fungus on the toenails or athlete’s foot.

3. Bamboo is hypoallergenic, non-irritating and great for sensitive skin. People with diabetes have extra dry and sensitive skin.

4. Bamboo is odor resistant, antibacterial, anti-fungal and has anti-static properties.

5. Bamboo is extremely durable as well as being eco-friendly. Bamboo takes in greenhouse gases and produces more oxygen, up to 35% more than an equal amount of trees.

6. Bamboo fits the foot snuggly, hugs the foot without feeling bulky; this feature reduces the risk of rubbing which leads to blister formation and foot complications.

7. Bamboo is renewable and sustainable-It grows quickly and regenerates easily without replanting since it is a grass.

8. Bamboo has a thermo-regulating quality which helps keep the body warm in the winter and cool in the summer. People with diabetes often have difficulty with temperature regulation due to circulatory problems.

9. Bamboo is a critical source of food for the Panda bear but not the “Moso” bamboo used to produce textiles.

10. Bamboo socks are easy to maintain with normal machine washing and drying especially when turned inside out and dried on a low temperature.

11. Bamboo has UV protection without added chemicals which can help prevent sunburn, a severe complication for people with diabetes.

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